• 1. Refund Eligibility:

    We offer refunds based on the following conditions:

    a. Cancellation of Scheduled Services:

    If you need to cancel a scheduled service, you may be eligible for a refund depending on the following:

    - **More than 48 hours’ notice**: A full refund will be issued for cancellations made with more than 48 hours’ notice prior to the scheduled service.

    - **Within 48 hours’ notice**: A partial refund of 50% of the service fee will be issued for cancellations made within 48 hours’ notice prior to the scheduled service.

    b. Unsatisfactory Service:

    If you are unsatisfied with the service provided, please contact us within 24 hours of the service completion to discuss your concerns. We will evaluate the situation on a case-by-case basis and may offer a refund, partial refund, or alternative solutions based on our evaluation.

    2. Non-Refundable Services:

    The following services are non-refundable:

    - **Consultation Fees**: Consultation fees for initial assessments, evaluations, or behavior consultations are non-refundable.

    - **Training Packages and Plans**: Any purchased training packages or plans are non-refundable once the service has commenced.

    3. Refund Processing:

    To request a refund, please contact us via phone or email with your refund request and relevant details. Refund processing may take up to 10 business days from the date of the request approval.

    4. Contact Information:

    For any inquiries or refund requests, please contact us using the following details:

    Phone: 07960281565

    Email: joanna@dogs-tail.com

    Or, you can send us a message via our online contact form.

    We appreciate your understanding and cooperation with our refund policy. Our goal is to provide exceptional services and support for you and your furry friend.

  • By participating in any sessions or training provided by A Dog's-Tail, Canine Services, you acknowledge and agree to the following terms and conditions:

    1. Owner Responsibility: The owner of the dog is solely responsible for the behavior, safety, and actions of their dog during all sessions and training conducted by A Dog's-Tail, Canine Services.

    2. Training Guidance: A Dog's-Tail, Canine Services will provide guidance, techniques, and recommendations for training your dog. However, the success of the training process ultimately relies on the owner's commitment, consistency, and application of the provided guidance.

    3. Liability Waiver: A Dog's-Tail, Canine Services and its trainers shall not be held liable for any injury, damage, loss, or harm caused directly or indirectly by the dog during training sessions. Owners are responsible for any damage caused by their dog and agree to indemnify A Dog's-Tail, Canine Services and its trainers from any claims, damages, or liabilities.

    4. Health and Vaccinations: It is the responsibility of the owner to ensure their dog is in good health and has received all necessary vaccinations before participating in any training sessions. A Dog's-Tail, Canine Services reserves the right to refuse participation if a dog is unwell or poses a risk to others.

    5. Safety Precautions: Owners are required to use appropriate safety equipment and take necessary precautions to ensure the safety of their dog, other dogs, and individuals present during training sessions. This includes using leashes, muzzles, or any other recommended safety gear as advised by A Dog's-Tail, Canine Services.

    6. Compliance with Laws and Regulations: Owners are expected to comply with all local laws, regulations, and ordinances related to dog ownership, licensing, and control during training sessions.

    7. Cancellation and Rescheduling: A Dog's-Tail, Canine Services must be notified of any cancellations or requests for rescheduling sessions in a timely manner. Failure to provide sufficient notice may result in fees or forfeiture of the session.

    By participating in any training sessions with A Dog's-Tail, Canine Services, you confirm that you have read, understood, and agreed to this disclaimer and the terms and conditions herein.

  • Please read the following disclaimer carefully before participating in the dog training and/or socialisation sessions, where children and dogs may interact within a safe arena. By attending this event, you acknowledge and accept the terms and conditions outlined below:

    1. Responsibility for Children: Parents or legal guardians are solely responsible for the supervision and behavior of their children throughout the event. The dog trainers and organizers will not assume any responsibility for the actions or well-being of unsupervised children.

    2. Attendance of Minors: Any person under the age of 16 must be accompanied by a responsible adult who will actively supervise them during the entire event. The responsible adult should ensure the safety and appropriate behavior of the minor(s) in their care.

    3. Safety Precautions: While every effort will be made to create a safe environment, it is important to understand that interactions between children and dogs can involve inherent risks. Parents and responsible adults should closely monitor these interactions and ensure that their children follow all instructions provided by the dog trainers and organizers.

    4. Dog Behavior: Dogs participating in the event will be assessed for temperament and suitability beforehand, but unpredictable behaviors may still occur. It is essential for parents and responsible adults to remain vigilant and keep a safe distance from any dog displaying signs of aggression, fear, or distress. If you have any concerns regarding a dog's behavior, please immediately notify a member of the dog training team.

    5. Allergies and Medical Conditions: It is the responsibility of parents and responsible adults to inform the dog trainers and organizers of any allergies or medical conditions that may affect the participation of their child or themselves. Please take necessary precautions and carry any required medication, such as epinephrine auto-injectors, if applicable.

    6. Release of Liability: By participating in the session, all attendees, including parents, responsible adults, and children, hereby release the dog trainers, organizers, and affiliated personnel from any liability for injuries, damages, or losses that may arise during or as a result of the event.

    7. Photography and Media: The dog trainers and organizers may capture photographs, videos, or other forms of media during the event. By attending, you grant permission for your image or your child's image to be used for promotional purposes, including but not limited to websites, social media, and print materials.

    8. Compliance with Rules: All participants must adhere to the instructions and rules provided by the dog trainers and organizers. Failure to comply with these instructions or any disruptive behavior may result in immediate removal from the event at the discretion of the dog trainers or organizers.

    By attending the dog trainers' session, you acknowledge that you have read, understood, and agreed to the terms and conditions of this disclaimer. The safety and well-being of children, dogs, and all attendees are of utmost importance.